They wash dry and fold my laundry for a GREAT price. My stuff comes out clean and smelling great. I use them regularly!
I THINK THEY PUT IT IN THE COMMERCIAL IRON AND THAT WAS IT.
THE DRESS IS NOW RUINED, ALONG WITH MY WHOLE OUTFIT FOR THE PARTY. I CALLED AND WAS TOLD "THE OWNER IS VERY BUSY, SORRY. ILL GIVE HIM THE MESSAGE BUT WE HAVE ALL THESE NEW PEOPLE DOING THE CLOTHES RIGHT NOW..."
Issue #1 9/22/17 I dropped my comforter off for a dry cleaning. As I'm walking out the door I realize that the associate attempts to double charge me for my comforter. I asked her why and she advised she assumed my comforter was a down comforter. I advised her it was not it was a regular comforter so she adjusted the price. Rule #1 don’t assume and just double charge me.
I WOULD GIVE THIS COMPANY LESS THAN ONE STAR IF I COULD.
Issue #2 9/25/17 I pick up the comforter. 2 weeks later I finally open the bag and the comforter was a bit thin and not as pressed as before. The cotton clumped together inside the comforter and very wrinkled. So I feel the comforter and it has been washed, not dry cleaned. So Monday, 10/16/17 I return the comforter to the cleaners and advised her the comforter was ruined. It had been washed and the cotton is now clumped together. She checked the order and she set the comforter up for laundry, not dry cleaned as we discussed at drop off. She offered to try to fix it by re-fluffing the comforter. I kindly declined and advised that I would rather it be replaced and that I don't feel like it would ever be the same. She also offered to replace the comforter for the same one. I told where I purchased it and the name of the comforter. I told her I could text her the picture with the name and she said she didn't have any minutes on her phone so she wouldn't get the picture. So she wrote it down. I left the comforter and advised her she could donate the old one. She said she would call back Thursday, 10/19/17.
I wish I could give them negative stars. I used them plenty of times but after this third issue it's my fault I used them this long. This last time I gave them a few shirts that had stains on them and pointed them out. When I returned I asked the girl if the stains came out (same one I dropped them off to that morning) and she said she had no idea. I went home and the stains were still there. I put Dawn dish soap on the stains, washed the shirts and they are gone. They didn't even try to remove them. I also had 9 pants dry cleaned. The person that pressed them creased the one side incorrectly and all the pants have a huge line/wrinkle down the side of them and need to be pressed again. Not just one of the pants it was ALL of them.
YOU WOULD DO A BETTER JOB THROWING YOUR OUTFIT IN THE STREET AND DRIVING OVER IT, RATHER THAN GOING TO THIS SORRY EXCUSE FOR A DRY CLEANER.
DO NOT BRING ANYTHING TO THIS SUPPOSED DRY CLEANER!
I AM SERIOUSLY CONSIDERING TAKING LEGAL ACTION REGARDING THE STRESS AND EMOTIONAL ANGUISH THIS SORRY EXCUSE FOR A DRY CLEANER HAS CAUSED. YOU MAY THINK ITS EXTREME, BUT TO ME ITS NOT. THEY HAVE ESSENTIALLY RUINED MY WHOLE BIRTHDAY.
Issue #3 Thursday comes and no call. Friday - Monday comes and still no call, no voicemail. No follow at all. Tuesday morning 10/24/17 I call for an update. And the same lady (Spanish woman) takes my call. She asked if I signed a release. I advised no. I advised her I was calling about the comforter that was ruined. She advised they were still working it and trying to re-fluff it. I advised her it was supposed to be replaced. She said they were still working on it and she would call me back by the end of the day or tomorrow. End of the day comes no call. Today I wait till the end of the day and I call at 6:15 pm and the same lady answers the phone. When she answers the phone I asked for the manager and when I could speak with him or her. She unprofessionally interrupts me to tell me she was working on it and that I told her I would give them time to fix it and that I got an attitude with her the day before. (Just an FYI, just because you aren't laughing and cracking jokes with someone at this point doesn't mean they have an attitude. At this point I should be very upset. Most people would have spoken with a manger by now.) So I attempted to tell her that it's rude to interrupt a customer when they are talking and that I don't remember having an attitude and if she is going to interrupt to at least have the facts right. Before I could finish talking she told me that she clocked out and they are closed so I needed to call back tomorrow and hung up the phone. I called right back. No answer.
THAT WAS HOURS AGO AND STILL I HAVE HEARD NOTHING. IM HONESTLY NOT EXPECTING TO EITHER.
ITS A COCKTAIL DRESS WITH A PLEATED FRONT BODICE. THEY KEPT MY DRESS FOR FIVE DAYS - REALLY? THAT SHOULD HAVE BEEN THE FIRST RED FLAG... MY NORMAL GUY IS 48 HOURS TOPS. MY HUBBY PICKED IT UP, BUT HE KNOWS NOTHING ABOUT DRY CLEANING AND EVEN LESS ABOUT WOMENS CLOTHING, SO IT LOOKED FINE TO HIS EYE. THE "DRY-CLEANED" DRESS WAS COVERED IN LINT, DOG OR ANIMAL HAIR AND THE PLEATS ON THE FRONT BODICE WERE IRONED FLAT. I HONESTLY DO NOT BELIEVE THEY ACTUALLY CLEANED THE DRESS. I CANT BELIEVE A DRY CLEANER WOULD IRON PLEATS~!
My review: So if you're closed, why would you answered the phone? #1 and #2 you must not care about losing your job if you're hanging up on customers when you have clearly been in the wrong at least 4 times during this whole process. At this point I no longer want to speak with any associates. I need to speak with the manager or the owner. I am willing to work out an arrangement to have my comforter replaced but nothing will replace the fact that the customer service of this business was very unprofessional and the resolution is still unresolved. Hope this gets to the appropriate contact. I will follow up with an updated review once upon a resolution. Good luck to everyone else on your services.
As a fellow business owner I expect the same great customer service I give to my clients. I am not one to be negative but I am big on sharing constructive criticism for the better. So since I am unable to speak with a manager from this company who can resolve my issue I'm leaving this review in hopes that it reached the appropriate party.
HOPEFULLY THIS REVIEW PLUS THE OTHERS MIGHT SAVE ANOTHER PERSON FROM HAVING THEIR CLOTHES RUINED AT THIS AWFUL DRY CLEANER.
WOW.... DID THEY SERIOUSLY JUST TELL ME THAT?
AWFUL. DO NOT USE THIS CLEANER - BEWARE!!!! READ ON!
Fast and great service! Who needs to spend money in a washer/dryer, detergent and electricity when you can have quality cleaning service at a fantastic price!
BROUGHT THE DRESS I WANTED TO WEAR TO MY 40TH BIRTHDAY PARTY TO THIS CLEANER BECAUSE (STUPID ME) THEY WERE CLOSER TO MY HOME THAN THE OTHER CLEANER I NORMALLY USE.
Pronto Cleaners Laundry is a US Laundry based in Spring Hill, Florida. Pronto Cleaners Laundry is located at 14245 Powell Rd, Spring Hill, FL 34609, USA.
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